What is the minimum booking period?
Reservations can be from as little as one night to many months. Occupancy starts at 3pm and departures should be by no later than 10.00am unless otherwise agreed by a member of our team. Occupancy can start any day of the week and we have a 24-hour key collection process.
What is inclusive of the price?
Our prices are per apartment and not per person. An exclusive range of services are included with your reservation, wi-fi, private allocated secure parking, Sky and a weekly housemaid service. Utilities are also inclusive with the exception of private telephone calls. There is nothing else to pay. Our apartments are fully furnished to a high standard and all bed linen and towels are provided and refreshed on a weekly basis. The kitchens are fully fitted and equipped.
Do you offer discounts?
We offer time-sensitive discounts to guests requiring a longer stay and also reduced corporate rates for the business travellers. We will be happy to tailor your stay into your travel policies and budgets.
Does the VAT reduce if my stay is over 28 nights?
For the first 28 nights VAT is 20%. From 29 nights onwards and providing there has been no break in occupancy the VAT reduces to just 4%.
How do I book?
Just complete and send our enquiry form and a member of our team will call you back. Or just telephone 01908 664516 and we will be happy to discuss with you your requirements and offer the best solutions for your stay. All of our team have in-depth knowledge of the surrounding areas and are happy to give personal advice.
Do you take deposits?
No contracts need to be signed nor deposits paid but we do hold credit card details in lieu of damages. However in certain circumstances and for nightly stays we reserve the right to charge a refundable deposit of £200. All damages have to be paid for in full.
How can I pay?
Payments are due in advance of occupation. Credit/Debit card: we take accept all major credit and debit cards. Credit cards will incur a surcharge of 2%, however, there is no surcharge for a debit card. Cheques should be made payable to City Stay Apartments Limited. BACS/CHAPS transfers please contact our Finance Office for details. Company accounts: City Stay work with many corporates and we are happy to open a company account and invoice direct.
When do I receive my booking confirmation?
If your booking is within the next 7 days, City Stay email you with key collection and apartment details. If your stay is beyond this period, we mail you 7 days before your arrival detailing the full address, parking bay and key collection point, together with maps detailing how to get to both locations.
Are the apartments suitable if I am disabled?
There are lifts in all of our sites and doors are of a suitable size for wheelchair access. When booking, please do speak with a member of our reservations team and they will be happy to choose the most suitable apartment for you for ease of access.
Do you allow stag and hen parties?
Under no circumstances do we allow parties in our apartments of any kind and we reserve the right to ask guests to leave if found doing so and no refund will be given. The total occupancy level must be stated at the time of booking and must not exceed the occupancy levels.
Do you provide cots and put-up beds?
We are happy to provide cots free of charge. Put-u-up beds are charged at £10 per day or £35 per week and include all linen. Put-u-up beds must be requested at the time of booking or no later than 48 hour prior to arrival.
What happens if I need to cancel?
City Stay understand that from time-to-time travel plans need to be changed and we will assist you whenever we can. However our cancellation policy is: 7 – 28 days 25% of the total charge. Under 7 – 2 days 50% charge. Under 24 hours full charge. Non arrivals full charge.
City Stay Apartments
–
226 Regency Court, Upper Fifth Street, Milton Keynes, MK9 2HR
Contact us
–
01908 664516
info@citystayaparts.com
Had a great time in MK. The apartments are in a superb location, nice and close to restaurants, entertainment etc. A slight disappointment was that there was no balcony, which... read more it stated there was on the booking, and one of the bedroom windows did have...More
We have stayed here on two previous occasions. We had a two bedroom apartment in the Ruby Block which is only a short walk to the Sainsbury's Supermarket.... read more The apartment was very clean and well presented. There is undercover carparking but it doesn't lead directly...More
Modern apartment close to everything. Nice balcony overlooking the hub square everything you need in the apartment and very clean and stylish with its own private secured parking. ... read more Very helpful staff in the office. Much better than staying in a hotel
Had a great time in MK. The apartments are in a superb location, nice and close to restaurants, entertainment etc. A slight disappointment was that there was no balcony, which... read more it stated there was on the booking, and one of the bedroom windows did have...More
Highly recommended.. The apartment was spotless and very modern.. perfect location.. I stayed here last weekend.. me and my boyfriend was very impressed with what we got for the amount... read more we paid. If you're thinking about booking.. do it.
Being a extensive traveler I have taken to using booking.com extensively recently to locate places to stay that offer something else beyond the chain hotel Margaret and I... read more needed to stay in MK last week to attend a concert and I booked online using booking.com...More
I stayed here for 1 month due to taking a new job in the city. It's a great base for being close to the centre, Xscape and theatre district. Over... read more the road from lots of bars and restaurants and above a large Sainsbury's. One downfall...More
The apartment is really nice, well equipped, in the city center. It is comfortable and spacious. I adored heat floor, so nice to walk barefoot. Everything is new and clean.... read more
What is the most important to me is the service of City Stay team! They are so supportive as your friends not a company! They should be in the encyclopedia under A for guardian angels:) So if you are planning a stay in MK, conntact City Stay, tell them what your preferences are (they have several locations) and they will offer you the best solution so you really enjoy spending time in my beloved Milton Keynes.
We stayed here as 3 friends along with my two young children. The apartments were clean and well kitted out and suited our purpose of needing living space separate from... read more the bedroom to socialise after the kids had gone to bed. Smelt slightly of smoke despite the windows being open on arrival but that’s down to previous guests rather than the management. No problems checking in or out. Would stay again.
Overall, a very enjoyable 3 night stay. The apartment was well appointed with pretty much everything I needed. It was clean and well-presented on my arrival
A few suggestions:
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The shower screen seal at the bottom didn't stop the water from running down the outside of the bath panel and all over the floor. I had to use a towel on the floor to contain the water. I suspect some of the water went under the bath panel and may cause problems
A mirror for shaving (in addition to the lovely big one) would be very helpful. I found it really difficult to get close to the mirror to shave properly
A slip mat in the bath/shower would also be helpful
Thanks again for your caring,
Simon More